Company overview:
 

Acsenda School of Management (ASM) is a private higher education institution offering degree programs in business, hospitality and management in the province of British Columbia, Canada. With international students from over 50 different countries, ASM is committed to teaching excellence and quality programs that prepare students to work in selected sectors of the global labour market and providing an international perspective on learning and individualized attention to supporting student success.

ASM is connected to our global partners within EduCo who provide shared services to support operations and international student recruitment. EduCo’s B2B digital platform Accelerate, paired with EduCo’s extensive student recruitment network in key markets, supports ASM to attract right-fit students and contributes to ensuring student success throughout the application process.

 

 

The Position:

The primary purpose of the Admissions Liaison is to provide high-level advice and admissions assistance to the Global Admissions Team, Agents and Recruitment Managers. The Admissions Liaison will have an acute understanding of admissions processes, workflow and application status and be the primary point of contact between the Admissions Team and key stakeholders.

All admissions-related duties are performed under the supervision of the ASM Registrar.

 

What your day will look like:

Customer service

  •  Provide a customer-focused quality evaluation and advisory service to prospective students, agents, and Recruitment Managers on all aspects of student applications, including eligibility, status and follow-ups
  • Serve as the key contact between the Admissions Team and other key internal and external stakeholders and be an exemplar of best practice customer service principles
  • Manages training for agents and RMs on Admissions related matters including transfer credits and immigration
  • Works with Recruitment and Conversion teams to develop and maintain “white glove” program for agents
  • Manages to follow up on campus direct student inquiries (Walk-ins, Phone-ins, Website, Digital media etc).
  • With the Finance department, reconciles the Agent commission/bonus payments in accordance with the Agent contracts on record.

Information management

  •  Monitors information sharing with GAT, Accelerate and Salesforce to ensure data integrity and consistency, and work with stakeholders to resolve issues
  • Run periodic student system reports and drive conversion through proactive follow-up of applications, including requesting documentation for incomplete applications, converting outstanding offers and updating student system and CRM accordingly to ensure accurate data
  • Perform student record audits between Salesforce and Acsenda SIS in order to ensure data accuracy
  • Monitors trends in admissions and provides recommendations regarding process improvements
  • Coordinates data input and updating needs in SIS.

Conversion support

  • Manage campaigns together with other departments (Jumpstart, new student registration etc.) to promote applicant retention and conversion
  • Coordinates messaging with the Conversion team.

Administrative

  • Assist in the assessment of applications for admissions from time to time
  • Prepares reports as required
  • Maintains up-to-date knowledge of changes in relation to international qualifications, education systems and institutional credentials
  • Participates in ongoing professional development activities in accordance with the Halogen plan
  • Maintain sufficient credentials, industry expertise and/or experience as required by your role or in order to meet the requirements of the organization or relevant legislation/regulatory standards
  • Maintain and provide evidence of training or development activities upon request
  • Participate in mandatory institutional development activities as required such as orientation, workplace training
  • Other duties as may be assigned by the Registrar.

This role will require the incumbent to perform the duties remotely or on-site as directed by Management. Regardless of work location key targets, tasks, goals and projects must be delivered in accordance with position description and area or entity OGSM (Objective, Goals, Strategies and Measures).

 

About You:

Qualifications, technical skills, and experience required for this role include:

  • Minimum bachelor’s degree level qualification, preferably in Business or Marketing
  • Proven ability to maintain accurate records and produce accurate reports, attention to detail
  • Having extensive experience with the use of Excel is preferred
  • At least two years experience in a related administrative and customer service position; experience in student admissions, services or administration in a post-secondary education-related industry is preferred
  • Knowledge of application and documentation requirements (e.g., study permits)
  • Excellent organization and time management skills; with a history of consistently meeting deadlines and performance targets
  • Knowledge and experience working with a CRM or similar information, records, and reporting system
  • Excellent personal presentation, especially when working with students face to face

How to apply: If you’re interested in this role, please email your resume and cover letter to this link.

ASM is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. ASM believes that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Company overview:
 

Acsenda School of Management (ASM) is a private higher education institution offering degree programs in business, hospitality and management in the province of British Columbia, Canada. With international students from over 50 different countries, ASM is committed to teaching excellence and quality programs that prepare students to work in selected sectors of the global labour market and providing an international perspective on learning and individualized attention to supporting student success.

ASM is connected to our global partners within EduCo who provide shared services to support operations and international student recruitment. EduCo’s B2B digital platform Accelerate, paired with EduCo’s extensive student recruitment network in key markets, supports ASM to attract right-fit students and contributes to ensuring student success throughout the application process.

 

The Position:

As a part of the Enrolment Services team, the Enrolment Services Officer supports the functions of the Registrar’s Office related to admissions, student registration and enrolment, and student record maintenance. The Enrolment Services Officer is responsible for the preparation and maintenance of student records including applications, entrance examinations, admissions documents such as official transcripts and credential evaluations, student and class lists, course grades, academic standings, promotion records, withdrawal and course change records, class rosters, grade reports, degree audits, transcripts of academic records, graduation lists and other documents. The officer provides information and advice to support students in all aspects of the Registrar’s office policies, procedures and this position also supports the admissions process through the assessment, evaluation and processing of international and domestic student applications ensuring compliance with all ASM admissions policies and procedures.

Duties include maintaining student information management systems, preparation of official documents, maintenance of student and office files, evaluation and assessment of student documents, assisting students with registration and enrolment processes, tracking all activities and points of completion in the application process and generating various reports required by senior management, marketing and recruitment, and the Registrar. The Enrolment Services officer must be fully knowledgeable about the procedures and processes of the Registrar.

In addition to providing excellent customer service support to students, the Enrolment Services Officer is accountable to the Registrar for providing accurate information related to all policies and procedures related to Enrolment Services and maintaining the privacy and security of student information.

 

Key Responsibilities & Accountabilities:

  • Facilitates student registration and enrolment each term in accordance with established policies and processes.;
  • Advises students on requirements for the courses, course sequences, program plans, approved term breaks, etc.;
  • Responds to inquiries to the Enrolment Services office and provide appropriate services in accordance with ASM policies, procedures and guidelines;
  • Maintains current, up-to-date and accurate data in the Student Information System and monitors expiry dates and completeness of records;
  • Prepares letters for students on matters of academic progress, academic discipline and student appeals;
  • Assists with graduation processes for students including preparation of degree audits, preparation of graduation documents, updating of official files and records and organization of the Convocation ceremony;
  • Writes and prepares correspondence, reports, and other documents on behalf of the Registrar;
  • Receives and acts upon, in a timely manner, official document requests submitted by students;
  • Maintains and organizes electronic and hard copy records and files for students;
  • Final archiving of copies of student’s official transcripts and diplomas;
  • Supports student success and retention initiatives;
  • Refers students to the appropriate faculty and staff or academic counselling or for the pursuit of appeals or complaints;
  • Assists in orientation, arrival and registration of new students;
  • Assists with student admissions as required;
  • Supports transfer credit evaluation process;
  • Monitors records on student payments, payment plans and follows up with students as required;
  • Process student payments related to tuition and other fees;
  • Assists with the collection and maintenance of statistics for planning and reporting purposes (internal, external and government);
  • Serves on committees as required;
  • Other duties as may be required.

 

About You:

Qualifications, technical skills, and experience required for this role include:

  • Minimum of a bachelor-level degree (required)
  • Experience in administrative support preferably in a post-secondary Institution;
  • Experience preparing and maintaining student records;
  • Experience with electronic student information systems and database management;
  • Experience in the registration management process from recruitment through admission to graduation, including transfer credits, prerequisites, and academic standing;
  • Knowledge of the post-secondary degree enrolments and grade reporting requirements.

 

How to apply: If you’re interested in this role, please email your resume and cover letter to this link.

 

ASM is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. ASM believes that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

 

We are always on the lookout for passionate and talented people to join our team. Please email [email protected] for expressions of interest or to discover the career path that best fits your skills, passion and experience.