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Head of School (Information Systems) CIC Higher Education Pty Ltd, Melbourne

Company overview:

CIC Higher Education is a specialist higher education provider in Melbourne offering undergraduate and postgraduate degrees for international students. CIC Higher Education provides specialised teaching and support services tailored to the needs of international students. The College’s multicultural and inclusive environment provides students with the appropriate venue to integrate and get to know Australia and other cultures while the staff’s experience helps international students adjust to the Australian educational system.

CIC Higher Education is part of EduCo, a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo is a globally connected team of international education professionals that helps connect international students with a network of universities worldwide.

The Position:

Opportunity for an experienced IT leader in a new position of Head of School (Information Systems) to provide academic leadership, assist with the implementation of strategic plans and ensure that courses of study are delivered effectively to ensure a positive student experience.

You will have responsibility for managing all academic areas of the School of Information Systems. Reporting to the Dean, the role will be to manage all academic staff (full-time, part-time and sessional) in the School of Information Systems and ensure all relevant academic governance activities are in place. The Head of School will be considered a “champion” for scholarly activity and be expected to play an active role in external academic and professional activities to enhance the reputation of the College.

The Head of School will be expected to play a significant role in ensuring compliance with the HESF2021 and the relevant ESOS National Code standards whilst ensuring that all courses within the School are contemporary, modern and innovative in preparing students to be equipped learners.

The position will work closely with the Dean to ensure a cohesive approach is applied across all academic functions of the School of Information Systems. The role will require a teaching component.

Key Responsibilities & Accountabilities:

Lead the development of comprehensive and pedagogically sound learning material
Lead the evaluation of program and course curricula
Provide leadership, promoting an accountable, collegial, student-centred culture
Take ownership of the relevant components of the OGSM, T&L Plan and Strategic Plan and embed goals and measures within performance goals for academic staff
Establish and maintain a strong culture of academic scholarship and engagement
In conjunction with the Dean, develop strategies for successful academic onboarding of new students, and provision of course-specific transition advice for final-year students
Contribute to the induction of new academic staff, ensuring the School is sufficiently resourced with teaching staff to ensure a SSR of 30:1 is maintained at all times
Monitor institutional key performance indicators (KPI’s) and academic governance key indicators
Develop sustainable partnerships with key external stakeholders
Teaching of selected units.

This role will require the incumbent to perform the duties in the physical office unless otherwise agreed with the Dean and/or CEO. At the direction of the company, this role may from time to time be required to work remotely (away from the physical office location). Regardless of work location key targets, tasks, goals and projects must be delivered in accordance with the position description and area or entity OGSM (Objective, Goals, Strategies and Measures).

About You:

Qualifications, technical skills, and experience required for this role include:

Qualification required: AQF10 qualification in an Information Systems related field
Qualification preferred: Graduate Certificate in T&L (Higher Education) or equivalent
Demonstrated teaching experience in an Information Systems related field
Demonstrated positive contribution to CIC’s core values and culture
Demonstrated ability in developing applied curriculum in the relevant courses
Demonstrated planning, organisational and communications skills in an academic environment
Demonstrated experience in various administrative roles in an academic environment
Nationally recognised scholarly leadership with demonstrating skills and knowledge of up-to-date developments in T&L and/or the discipline
Demonstrated experience in engagement with external professional bodies and/or associations
Experience in working with academic governance committees in driving curriculum change
Experience in leading teams of staff in a higher education setting
Demonstrated proficiency with report writing and the ability to quickly learn and adapt to new systems
Demonstrated a high level of attention to detail, accuracy, time management and organisational skills.

Benefits:

In return, we offer a workplace with a supportive culture, competitive salary and a range of great benefits, including work variety, workplace flexibility and leave options, and learning and development opportunities.

Position Enquiries: Dr. Damian Spencer, Dean, [email protected]

Position Description: If you are interested in the PD document, please write to [email protected]

Only people with the right to work in Australia may apply for this position.

Due to the high volume of applications, only applicants selected for interviews will be contacted. Thank you.

How to apply: If you’re interested in this role, please email your resume and cover letter to this link.

CIC Higher Education Pty Ltd is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. CIC Higher Education believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Director of Student Services Acsenda School of Management, Vancouver

Company Overview:

Acsenda School of Management (ASM) is a private higher education institution offering degree programs in business, hospitality and management in the province of British Columbia, Canada. With international students from over 50 different countries, ASM is committed to teaching excellence and quality programs that prepare students to work in selected sectors of the global labour market and providing an international perspective on learning and individualised attention to supporting student success.

ASM is connected to our global partners within EduCo Global who provide shared services to support operations and international student recruitment.

The Position:

As a part of the Senior Leadership Team (SLT) the Director of Student Services provides the leadership, strategy and management of student and alumni engagement activities. The Director is responsible for developing and implementing a wide range of programs, activities and services that contribute to positive learning experiences of students throughout their studies, and to assist with student preparation for transition into employment opportunities. The Director focuses on education and social support services and maintains a holistic academic intervention program for all students at risk. Additionally, the Director is responsible for maintaining an awareness of current trends in student services and for scanning the external and competitive environment and working with marketing and academic teams to identify opportunities for strategic initiatives that will grow and retain enrolments while ensuring quality standards and compliance. The Director of Student Services is essential to developing and delivering a positive student experience and contributing to students’ retention and success at ASM.

Key Responsibilities & Accountabilities:

Leadership of the Student Services team, including training and staff development to ensure the delivery of services to meet institutional needs and best practices for advising, awards, orientation, student life and career services, for graduate and undergraduate students
Ensuring the development and delivery of student services and experience plans to promote student engagement and retention
Achievement of successful student retention rates in line with regulatory and organisational expectations
Liaising with Academic Directors and the Registrar to ensure the development and management of an advising system that supports student success and retention
Developing and managing a holistic, proactive academic intervention program for at-risk students
Developing and coordinating strategies to enhance student enrolment (number, quality, and diversity) in collaboration with the senior leadership teas
Development and delivery of student leadership initiatives, including the Student Ambassadors Program, Student Society and student clubs.
Development and delivery of resources for students on student housing, immigration, medical insurance and other related areas
Liaising with students, faculty, staff and other stakeholders to identify student life programming needs on campus and in the community
Oversight and coordination of the annual graduation (Convocation) ceremony
Support the development and maintaining website content on student, career and alumni services to conform to regulatory requirements
Engagement of alumni members through facilitating Alumni Association activities and initiatives and targeted communication
Coordinating counselling and student support services
Monitoring and analysis of institutional trends related to student engagement and success, and development of appropriate strategies to provide continual improvement
Preparation of reports as required
Development of policy for related area
Participation on ASM committees as assigned
Monitors areas and trends related to student services to advise the President and contribute to strategic planning.
Participation in related organisations to promote best practices
Other duties as may be required.

This role will require the incumbent to perform the duties remotely or on-site as directed by the President. Regardless of work location key targets, tasks, goals and projects must be delivered in accordance with the position description and area or entity OGSM (Objective, Goals, Strategies and Measures).

About You:

To be successful in this role you will have the following Qualifications, Technical skills and Experience:

Knowledge & Qualification:

Master’s degree
Five to eight years’ experience working in student support services, preferably in a post-secondary educational institution
Activity and event planning skills and experience
Experience in academic advising, counselling or related areas is an asset
Experience working with international students is preferred.

Skills & Competencies:

Leadership –student, institution, community
Empathy and compassion – able to offer or coordinate support for students
Communication – the ability to present to work with diverse groups
Analytical and critical thinking – the ability to conceptualise and analyse problems
Planning and organising – strong organisational skills, ability to balance workload and assess priorities
Strong proficiency in MS Office programs (Word, Excel, PPT) and a strong aptitude for working with technology.

We welcome you to take this opportunity to build a successful career with support from experienced and highly respected colleagues in the ASM team and work within a friendly and culturally diverse environment.

How to apply: If you’re interested in this role, click Apply Now (only shortlisted candidates will be contacted), or send your resume and cover letter to this link.

ASM is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. ASM believes that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

International Student Support Advisor Melbourne

Company Overview:

EduCo International Group is a leader in the provision of education in major English-speaking countries for students from around the world. With campuses located in Australia, Canada and the United States, EduCo’s institutions cater to a broad range of students with course offerings in Higher Education, University Pathway, Vocational, Career and English Language programs. EduCo International Group has offices in 15 countries – located in the world’s largest international student markets.

In partnership with EduCo Australia, Southern Cross University (SCU) has launched a campus in Sydney which commenced operations in February 2014 and Melbourne which commenced operations in February 2015.

SCU is a vibrant, contemporary Australian university with beautiful campuses at the Gold Coast, Lismore and Coffs Harbour. The university offers undergraduate and postgraduate courses in an inspiring and supportive learning environment. The University has a strong student focus and takes pride in the quality of its lecturers, many of whom are recognised as leaders in their fields.

The Position:

Opportunity for an Experienced International Student Support Advisor (ISSA) to join an established brand within a global company.

Reporting to the Campus Manager and part of the Student Services Team, you will be providing international student-focused administrative assistance and also working closely with the other campus staff within the Melbourne Campus.

Key Responsibilities & Accountabilities:

Deliver administrative support for international student services including student letters, withdrawals, course transfers, leave of absence, course change, and release letter applications
Provide student-facing advice and referral services to international students around a range of student administrative issues
Manage student queries and requests from the CRM
Enter and update data into PRISMS and Student One as required
Prepare and manage student documentation and information as required
Prepare trackers and spreadsheets using Excel
Assist with the implementation of Student Orientation
Liaise with SCU staff to enhance the student experience.

About You:

Qualifications, technical skills, and experience required for this role include:

Demonstrated experience providing support to students or clients from other cultures
Proactive approach with the ability to take a client-centred approach to negotiation and problem-solving
Administrative with high attention to detail and accuracy
High-level interpersonal skills with the ability to communicate effectively with individuals and groups from a range of cultural and linguistic backgrounds
Excellent organisational skills and a demonstrated ability to work both independently and as part of a team
Proven ability to prioritise workload and to work in a high-pressure environment
Computing skills including experience using Excel, spreadsheets and database software
A capacity for adaptability and flexibility in a rapidly changing environment.

We offer a workplace with a supportive culture, competitive salary, work variety, workplace flexibility, leave options, learning and development opportunities. EduCo prides itself on being a great place to work.

Only people with the right to work in Australia may apply for this position. Due to the high volume of applications only applicants shortlisted for interview will be contacted. Thank you.

How to apply: If you’re interested in this role, click Apply Now (only shortlisted candidates will be contacted), or send your resume and cover letter to this link.

EduCo is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. EduCo believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Governance and Academic Services Officer CIC Higher Education Pty Ltd, Melbourne

Company Overview:

CIC Higher Education is a specialist higher education provider in Melbourne offering undergraduate and postgraduate business degrees for international students. The College’s multicultural and inclusive environment provides students with the appropriate venue to study and engage with peers while the staff’s experience helps international students adjust to the Australian educational system.

The Position:

Reporting to the Registrar, the Governance and Academic Services Officer role provides academic services and governance support for the institution. The governance component of this role encompasses the preparation of meeting agendas, minute-taking for various governance committees and organisation of all associated documentation.

The academic services component of this role requires providing support for students at the front desk and for support with other administrative functions as directed by the Registrar.

This role is offered on a part-time basis (4 days per week).

Key Responsibilities & Accountabilities:

To provide effective and efficient support to Institutional governance bodies.
To maintain governance documentation in an orderly manner on the Institution’s SharePoint site
To ensure accurate student advice is provided with respect and compassion, whilst in accordance with Institutional policies
To support the exam invigilation process as required
To support library services as required
To ensure the front desk is maintained in a clear and presentable state at all times
To provide administrative support as required.

About You:

Qualifications, technical skills, and experience required for this role include:

A bachelor’s degree, or several years’ experience in an administration role.
Possess good written and verbal communication skills
Broad knowledge of Australian educational systems and frameworks
Demonstrated high-level customer service and effective communication skills with an ability to consult and liaise effectively with a wide range of stakeholders in a culturally diverse environment.
Governance body experience (preparation of agendas & minute taking)
High-level skills in Microsoft, Word and Sharepoint
High degree of organisational skill and attention to detail.

Benefits:

We offer a workplace with a supportive culture, competitive salary, and range of great benefits and work variety.

As an equal opportunity employer, CIC Higher Education values employee diversity and we are committed to maintaining an inclusive workplace.

We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community.

Only people with unlimited right to work in Australia may apply for this position.

For more information, please email Baljinder Kaur (Registrar) at [email protected].

Due to the high volume of applications, only applicants selected for interviews will be contacted. Thank you.

How to apply: If you’re interested in this role, please email your resume and cover letter to this link.

CIC Higher Education Pty Ltd is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. CIC Higher Education believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Admissions and Student Experience Officer CIC Higher Education Pty Ltd, Melbourne

Company Overview:

CIC Higher Education is a specialist higher education provider in Melbourne offering undergraduate and postgraduate business degrees for international students. The College’s multicultural and inclusive environment provides students with the appropriate venue to study and engage with peers while the staff’s experience helps international students adjust to the Australian educational system.

The Position:

Reporting to the Director of Admissions, the Admissions and Student Experience Officer supports international students at CIC Higher Education.

The admissions role includes assessing and processing applications for admission to the college and the student experience role supports the students through their time at the college.

The position will provide insights on the quality of the student experience by providing exceptional customer service and support to applicants and students through the student life cycle at the college.

This role is offered on a part-time basis (4 days per week).

Key Responsibilities & Accountabilities:

Admissions

Assessment and processing of onshore and offshore International student applications for admission to CIC HED
Assessment of offshore student applications for compliance with genuine temporary entry requirements
Ensuring the student management systems and PRISMS are updated with student information/status
Manage communications with students through in-person, email, or telephone channels and that all contacts are logged appropriately
Ensure all documents are processed and stored in the student management system correctly.

Provide support with the assessment and processing of

Enrolment cancellations, re-enrolments and reinstatements
Change of course & CoE extensions
Deferrals, suspensions & withdrawals
Reporting in PRISMS for non-compliance
Visa cancellations
Admissions-related refunds.

Student experience

Support the planning, organising and implementation of student experience activities including orientation, graduation, student events and workshops
Work closely with the student services team to provide direct support to students including assistance with suspension, course extension and special consideration applications
Assist the student services team with the maintenance of welfare referral services.

About You:

Qualifications, technical skills, and experience required for this role include:

A bachelor’s degree with two years experience in the tertiary education sector in an Admissions, Student Services or Academic Services role
Possess good written and verbal communication skills
Familiarity with the use of technical reference material such as NOOSR and with the organisations that provide guidelines for the assessment of overseas qualifications would be preferred
Broad knowledge of Australian educational systems and frameworks, visa regulations, ESOS and the National Code
Strong Excel skills to be able to provide insights and analysis reporting
High level of initiative – including the ability to think creatively and collaboratively
Proven ability to meet deadlines – effectively dealing with pressure and adapting to change
Good problem-solving, analytical, multi-tasking, organisation and prioritisation skills
Ability to work both autonomously and as part of a team in a high-volume, fast-paced environment
Experience with student administration systems and CRMs and/or the ability to adapt and learn new IT systems.

Benefits:

We offer a workplace with a supportive culture, competitive salary, and range of great benefits and work variety.

As an equal opportunity employer, CIC Higher Education values employee diversity and we are committed to maintaining an inclusive workplace.

We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community.

Only people with unlimited right to work in Australia may apply for this position.

For more information, please email Timothy Costigan (Director of Admissions) at [email protected]

Due to the high volume of applications, only applicants selected for interviews will be contacted. Thank you.

How to apply: If you’re interested in this role, please email your resume and cover letter to this link.

CIC Higher Education Pty Ltd is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. CIC Higher Education believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

International Student-Recruitment and Agent Manager, Southeast Asia Metro Manila, Philippines

Company:

EduCo is a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo owns and operates colleges and partners with public and not-for-profit universities in Australia, North America, and Europe with a focus on application generation, student conversion, student enrolment, and student retention.

EduCo operates two institutions under a Canadian parent company, Little Collins Holdings (LCH), in Canada namely Arbutus College which covers the English and Career sector and Acsenda School of Management in the Higher Education sector.

With more than 50 offices in 20 countries worldwide, we provide an opportunity for every student to access high-quality international education opportunities and generate positive career outcomes. Our mission is to identify the right education for every student.

The Position:

The overall purpose of the Regional Recruitment Manager position is to increase the volume, quality and diversity of students in line with budgets for Acsenda School of Management (ASM), Arbutus College (AC), and other partner schools in Canada.

Key Responsibilities & Accountabilities:

Agent Relationship Management

Maintain excellent relationships with current EduCo recruitment agents
Provide ongoing training, product information and relevant EduCo promotions for agents
Research, analyse and recommend new agency agreements for signing
Monitor agent performance and student feedback and report to EduCo to assist product and service development
Provide agents with training, education and ongoing marketing support for new products and destinations launched by EduCo.

Recruitment and Promotion

Research and prepare annual Regional Recruitment Plans and expenditure budgets
Organise EduCo participation in agent, government, feeder events and EduCo-focused promotional events including seminars, interview sessions and exhibitions
Negotiate investment in recruitment and marketing activities in line with marketing support guidelines
Attend and represent EduCo at industry networking functions
Research and report on the effectiveness of marketing and promotional campaigns (return on investment).

Client Liason

Pro-active and responsive communication with clients (agents, parents, feeders, and students) regularly through the recruitment cycle to maximise conversion rates from enquiry, application, acceptance, and commencement
Run reports on outstanding applications and contact students, feeders and agents via email, phone to progress the sale and report on follow-up actions implemented
Maintain relationships with relevant Government organisations including embassies, trade commissions and visa officers.

Feeder Institution Relationship Management

Research and identify institutions with the potential to supply students into EduCo institutions in Canada
Initiate and maintain active relationships with feeders
Initiate recruitment programs such as scholarship arrangements, articulation agreements and ongoing promotional activities with feeders.

Research, Reporting, Administrative and Compliance

Gather feedback on market conditions including competitors, industry trends and opportunities for EduCo to inform marketing strategy and increase recruitment numbers
Manage the regional marketing budget and accurately report expenditure
Ensure agents comply with all regulatory requirements and have access to appropriate information for them to maintain compliance
Ensure all marketing and promotional activities conducted by EduCo are ethical and comply with all relevant local, international, and company-wide legislation/policy.

About You:

Qualifications, technical skills, and experience required for this role include:

A proven track record of success in achieving sales budgets through non-exclusive channel sales (essential)
Relevant Diploma/ Degree in Business or Marketing
Demonstrated successful sales experience in education or similar service industry (essential)
Existing networks of education recruitment agencies and feeder institutions (preferred)
Ability to undertake frequent local and international travel
Ability to work remotely and independently and to achieve sales under this modality.

We welcome you to take this opportunity to build a successful career with support from experienced and highly respected colleagues in the EduCo team and work within a friendly and culturally diverse environment.

How to apply: If you’re interested in this role, please email your resume and cover letter to [email protected]. Only shortlisted candidates will be contacted.

EduCo International Pty Lt is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. EduCo believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Admissions Officer Acsenda School of Management, Vancouver

Company Overview:

Acsenda School of Management (ASM) is a private higher education institution offering degree programs in business, hospitality and management in the province of British Columbia, Canada. With international students from over 50 different countries, ASM is committed to teaching excellence and quality programs that prepare students to work in selected sectors of the global labour market and providing an international perspective on learning and individualised attention to supporting student success.

ASM is connected to our global partners within EduCo Global who provide shared services to support operations and international student recruitment.

The Position:

As a part of the Enrolment Services team, the Admissions Officer is responsible for the assessment, evaluation and processing of international and domestic student applications to ensure compliance with all ASM admissions policies and procedures. The officer provides information and advice to support prospective students and agents on all aspects of the admissions process including the requirements, policies, and procedures. Duties include entering data into appropriate student information management systems, evaluation and assessment of student documents, issuance of letters of offer and admission, tracking all activities and points of completion in the application process and generating various reports required by senior management, marketing and recruitment, and the Registrar. The Admissions officer must be fully knowledgeable about ASM admission requirements, the documentation required for each application, and be familiar with assessing documents from different educational systems. The Admissions officer tracks the full cycle for admission in ASM from application received to confirmation of students arriving. In addition to providing excellent customer service support to applicants to our programs, and assisting the recruitment staff by ensuring completion of applications.

Key Responsibilities & Accountabilities:

Receive, review and evaluate all applications for admission
Assess the admission requirements for a student application in accordance with the ASM admission standards
Assess students for ASM grants and scholarships
Provides admissions advising to prospective students, prospects, applicants, agents and other stakeholders
Evaluate documents to determine eligibility for transfer credit, and enter data on courses requested for transfer credit into an evaluation system and provide recommendations and reports to the Registrar for approval
Follow up with applicants, agents and recruitment staff to ensure that applications are completed with the required supporting documentation and that appropriate fees have been paid in time for the intended term start date.
Assist the Assistant Registrar, Associate Registrar and Registrar with the creation and maintenance of reports relating to immigration and Study Permit success rates
Assists the Assistant Registrar, Associate Registrar and Registrar with tasks relating to immigration, study permit success rates and study permit renewals. Track the progress of applicants from the point of application, through to the visa application and approval process, and submission of all documentation required at each stage of the process
Enter accurate and daily updates on the progress of each application in the CRM and student information management systems and generate reports as required including conversion rates from application to registration
Follow through with applicants and agents communicating regularly to achieve completion of applications within timelines established
Prepare Letters of Offer (LOO) for the Registrar to approve according to standard templates and requirements for admission
Assist with applicant conversion processes through follow-up with applicants to acquire all documentation related to acceptance of offer and conditions for admission and tracking applicant progress through the admissions process
Confirm receipt of tuition and other fees and prepare Letter of Admission according to the template for processing and approval by the Associate Registrar – Admissions.
Maintains up-to-date knowledge of ASM programs, admissions policies and procedures; international educational systems and admissions standards and credential evaluation, and immigration requirements
Keep up to date on international student credentials, transcripts, English proficiency testing requirements, credential evaluation services and other matters related to admission documentation and processes
Coordinate and respond to inquiries about the admission process or status of applications – from the recruitment team, agents and students, or ASM management
Assist with Pre-orientation, Orientation, Registration and other activities to promote student retention
Preparation of reports as required
Assisting with other areas of Enrolment Services operations as required
Provide recommendations about the workflow and process improvements regarding applications to admissions.

About You:

To be successful in this role you will have the following Qualifications, Technical skills and Experience:

A bachelor-level degree
Ability to speak and write a second language related source countries of our applicants is desirable
At least two years experience in a related administrative and customer service position; experience in student admissions, services or administration in a post-secondary degree-granting institution is preferred
Knowledge of application and documentation requirements (e.g., study permits) is an asset
Good organisation and time management skills; consistently meets deadlines and performance targets
Excellent written and verbal communication skills including demonstrated ability to write clearly and persuasively
Proven ability to maintain accurate records and produce accurate reports; attention to detail
Knowledge and experience working with a CRM or similar information, records and reporting system
strong level of proficiency with MS Office and Excel
An empathy with and ability to communicate effectively with international students and agents from diverse cultural backgrounds
Previous experience demonstrates cooperation and collaboration with others, sound judgement
Initiative in solving problems and recommending improvements to work processes.

The expected work hours are:

Tuesday to Thursday – 1 pm-9 pm, Friday 9 am-5 pm & Saturday 8 am-4 pm

We welcome you to take this opportunity to build a successful career with support from experienced and highly respected colleagues in the ASM team and work within a friendly and culturally diverse environment.

How to apply: If you’re interested in this role, click Apply Now (only shortlisted candidates will be contacted), or send your resume and cover letter to this link.

ASM is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. ASM believes that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Student Payments Officer EduCo International Group, Vancouver

Company Overview:

EduCo is a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo is a globally connected team of international education professionals that helps connect international students with a network of universities worldwide.

EduCo operates two institutions under a Canadian parent company, Little Collins Holdings (LCH), in Canada namely Arbutus College which covers the English and Career sector and Acsenda School of Management in the Higher Education sector.

With students from over 50 different countries, Acsenda and Arbutus prioritises the global job market at large, proudly relying on a learning philosophy that prepares students for the international business climate.

The Position:

The primary purpose of the Student Payments Officer role is monitoring, processing, and receiving payments for student accounts and is part of the Collections team based in Australia and Canada.

The position has oversight of student payment processes including supporting the review of current processes, liaising with external credit agencies, and informing and participating in student payment-related decisions.

The position will provide insights into the quality of the student experience by providing exceptional customer service and support to applicants and students through the fee payment processes.

Key Responsibilities & Accountabilities:

Support the processing of accounts and incoming payments in compliance with student payment policies and operating procedures
Maintaining accurate debt collection client lists with external debt collection agencies
Ensure that accounts are monitored to identify outstanding debts
Using various communication channels, engage with students to resolve their overdue payments and provide excellence in customer service and student experience
Coordinate actions to encourage timely debt payments
Liaise with campus leadership/administration for escalated case management to ensure students are supported within the student experience culture of the institution
Ensure that student management system records are current
Ensure that discrepancies are verified and resolve students’ billing issues
Establish payment arrangements with students within authorised policies and procedures
Assist with face-to-face student finance when required
Respond to inbound student finance inquiries
Coordinate receipting via pay-way and daily banking
Coordinate with finance to reconcile outstanding unidentified payments
Ability to achieve set KPIs and targets
Reporting as required.

About You:

To be successful in this role you will have the following Qualifications, Technical skills and Experience:

Bachelor’s degree level (Preferred)
Previous relevant work experience and knowledge within payments and collections
Knowledge of regulatory guidelines and processes
Knowledge of billing procedures and payment processes
Knowledge of educational systems and frameworks and visa regulations
Highly developed interpersonal and written communication skills to effectively communicate with staff, agents and internal teams and the capacity to work productively with a wide range of internal and external stakeholders
High level of initiative – including the ability to think creatively “outside the square”
Proven ability to meet deadlines – effectively dealing with pressure and adapting to change in a fast-paced environment
Good problem-solving, analytical, multi-tasking, organisation and prioritisation skills
Ability to work both autonomously and as part of a team in a high-volume, fast-paced environment
An empathy with and ability to communicate with students from diverse cultural backgrounds
Experience with student administration systems and CRMs and/or the ability to adapt and learn new IT systems
Ability to accept and respond to change positively
High level of accuracy, attention to detail and problem-solving skills.

How to apply: If you’re interested in this role, click Apply Now (only shortlisted candidates will be contacted), or send your resume and cover letter to this link.

EduCo is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. EduCo believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Junior Accountant EduCo International Group, Vancouver

Company Overview:

EduCo is a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo is a globally connected team of international education professionals that helps connect international students with a network of universities worldwide.

EduCo operates two institutions under a Canadian parent company, Little Collins Holdings (LCH), in Canada namely Arbutus College which covers the English and Career sector and Acsenda School of Management in the Higher Education sector.

With students from over 50 different countries, Acsenda and Arbutus prioritises the global job market at large, proudly relying on a learning philosophy that prepares students for the international business climate.

The Position:

The primary purpose of the Junior Accountant role is to ensure accurate student records are maintained and to complete the AP, AR, and payroll duties for EduCo Global’s growing businesses in North America.

Based in Arbutus College in Vancouver, this position will provide day-to-day transactional support for our North American colleges as well as assist the North America Finance Manager with month-end and year-end closing and reporting.

Key Responsibilities & Accountabilities:

Student Inquiry and Student Database Maintenance

Provide students with services within a reasonable timeframe for students’ inquiries
Adjusting student records in our student database to ensure data is up to date in accordance with student contracts and student advising forms.

AP

Process invoices and prepare accounts payable for approval
Process student refund requests according to our policy and reconcile the student’s financial record
Process education agent commission requests according to our policy and reconcile the education agent’s financial record in our student data worksheets and our accounting program.
Weekly Agents commission report and KPI report.

AR

Ensure timely invoicing per student contract
Entering student payment plans
Run collections reports in coordination with the Admission and Student Fees Officer and school staff to ensure all students have paid prior to studying and according to Payment Plan due dates
Record receipts in our student database and accounting system.

Bank Reconciliations

Complete weekly bank reconciliations
Prepare daily cash flow reports
Assist with month-end and year-end closing and reporting:
Ensure timely responses to month-end and year-end queries
Report accrual report for invoices not received or posted
Control ledger and sub-ledger reconciliations.

About You:

To be successful in this role you will have the following Qualifications, Technical skills and Experience:

Diploma or Degree in Accounting

2 years of accounting experience including AP and AR
2 years of experience using an accounting program, preferably Sage ERP
Proficient in Microsoft Office programs with advanced skills in Excel.

How to apply: If you’re interested in this role, click Apply Now (only shortlisted candidates will be contacted), or send your resume and cover letter to this link.

EduCo is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. EduCo believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Work with us

Application Form

Student enquiry