Careers

We have over 500 employees worldwide who work together to help international students achieve their study and career goals. Find out how you can become part of our team.

Admissions Officer - Southern Cross University

The Admissions Officer is primarily responsible for the assessment of new applications for all international students to Southern Cross University Sydney and Melbourne campuses. The Admissions Officer will need to understand the educational systems of the countries which source international students to Southern Cross University. The role also has the responsibility for dealing with student/agent enquiries.

Full Time
Melbourne CBD & Inner Suburbs

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Company Overview: 

Southern Cross University’s (SCU) branch campuses in Sydney, Melbourne and Perth offer international students the opportunity to study at one of Australia’s highly ranked and innovative public universities in three of Australia’s most popular international student destinations. Young, progressive and connected, SCU offers undergraduate and postgraduate programs in accounting, business administration and information technology with a strong focus on producing career-ready graduates.

The Southern Cross University branch campuses are part of EduCo International Group, a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo manages and operates private colleges and works with public and not-for-profit universities in growing the student community and the creation of specialised on-campus pathway programs in Australia, Canada, Ireland and the United States.

EduCo conducts academic courses on behalf of Southern Cross University at Sydney, Melbourne and Perth.

Position Purpose

The Admissions Officer is primarily responsible for the assessment of new applications for all international students to Southern Cross University Sydney and Melbourne campuses. The Admissions Officer will need to understand the educational systems of the countries which source international students to Southern Cross University. The role also has the responsibility for dealing with student/agent enquiries.

This position is based on the SCU Melbourne campus. The Admissions Officer, as part of the campus team contributes towards a friendly, student focused environment. All duties are performed under the supervision of the General Manager – Admissions for Uni Partnerships and in line with the Southern Cross University Policies and Procedures.

Key Tasks

  • Assessment of all International applications for admission for both Undergraduate and Postgraduate Applications
  • Maintain up to date knowledge with changes in relation to international qualifications, education systems and institutions credentials
  • Provide a customer focused quality evaluation and advisory service to prospective students, agents and the EduCo Marketing division, generally on all aspects of the University’s admission requirements, policies, procedures and entry pathways
  • Prepare offer letters within the required turnaround time.
  • Process all new student acceptances including, the creation of eCoE
  • Assess the GTE requirements for a student application in accordance with the university guidelines.
  • Respond to inquiries in the Southern Cross University CRM
  • Be accountable for data integrity of student records in the CRM, Student One and any other systems.
  • Provide support and assist the Student Services Team on campus regarding students` enquiries.
  • Assist and /or follow the instructions of the reporting manager as required.

Qualifications

  • A bachelor degree with relevant experience and knowledge within tertiary admissions.

Skills and experience 

  • At least 2 years’ experience preferably working in tertiary admissions or in the education sector
  • Familiar with the use of technical reference material such as NOOSR and with the organisations that provide guidelines for the assessment of overseas qualifications. Incumbent must have proven ability or experience interpreting University admissions policy and procedure.
  • Broad knowledge of Australian educational systems and frameworks, visa regulations, ESOS and National Code.
  • Highly developed interpersonal and written communication skills.
  • Good problem solving skills and the ability to handle more than one priority.
  • Ability to work both autonomously and as part of a team in a high volume-fast pace environment.
  • Ability to empathise and communicate with international students including those from diverse cultural backgrounds
  • Experience with student administration systems and CRMs and/or the ability to adapt and learn new IT systems.
  • Ability to accept and respond to change positively
  • Eligibility to work in Australia.

If these sounds like the opportunity that you have been looking for please click the link below to submit your application.

*Please note that due to the large volume of applications only suitable applicants will be contacted.

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Employment Type: Full Time
Location: Melbourne CBD & Inner Suburbs
Closing date:

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SCU Casual Teachers

SCU Melbourne is looking for casual teachers with exceptionally high teaching and pedagogy capabilities to be part of our multidisciplinary Business, Information Technology and Management teaching teams. The ideal candidate should possess the capability to perform the duties of a teacher with integrity towards the achievement of our objectives. Areas of delivery include the following program areas.

Casual/Vacation
Melbourne CBD & Inner Suburbs

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Casual Teachers – Business, Management, Accounting, Finance, Marketing and Information Technology

Company Overview: 

Southern Cross University’s (SCU) branch campuses in Sydney, Melbourne and Perth offer international students the opportunity to study at one of Australia’s highly ranked and innovative public universities in three of Australia’s most popular international student destinations. Young, progressive and connected, SCU offers undergraduate and postgraduate programs in accounting, business administration and information technology with a strong focus on producing career-ready graduates.

The Southern Cross University branch campuses are part of EduCo International Group, a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo manages and operates private colleges and works with public and not-for-profit universities in growing the student community and the creation of specialised on-campus pathway programs in Australia, Canada, Ireland and the United States.

EduCo conducts academic courses on behalf of Southern Cross University at Sydney, Melbourne and Perth.

Southern Cross University – Melbourne Campus

Southern Cross University’s (SCU) Melbourne branch campus is located in the heart of the central business district. The campus currently offers undergraduate and postgraduate courses in business, administration, accounting and information technology to international students. SCU Melbourne offers highly qualified lecturers with a work integrated learning focus. SCU is delivering its teaching using a Flipped Teaching Model.

SCU Melbourne is looking for casual teachers with exceptionally high teaching and pedagogy capabilities to be part of our multidisciplinary Business, Information Technology and Management teaching teams. The ideal candidate should possess the capability to perform the duties of a teacher with integrity towards the achievement of our objectives. Areas of delivery include the following program areas.

Management

  • Organisational Behaviour (Postgraduate Level)
  • Managing Organisation (Undergraduate Level)
  • Human Resource Management (Postgraduate Level)
  • Strategic Management (Undergraduate Level)
  • Competitive Strategy (Undergraduate Level)
  • Understanding Business Environment (Undergraduate Level)

Accounting and finance

  • Advanced Management Accounting (Undergraduate Level)
  • Finance (Postgraduate Level)

Information Technology/ Information Systems (Undergraduate Level)

  • Cybersecurity
  • Managing Organisations
  • Web Development
  • Systems Analysis and Design
  • Programming I
  • Data Communications and Networks
  • Database Systems
  • Object Oriented Programming
  • Programming Mobile Systems
  • Cloud Systems Development
  • Managing Software Development
  • ACC73002 – Business Analytics and Big Data
  • CMP73001 – Cybersecurity Management
  • CSC73002 – Network Management

Marketing All Areas (All Levels)

Business and Commerce (Including Business Law)

  • Applied Ethics and Sustainability (Undergraduate Level)
  • Business Language and writing (Undergraduate Level)
  • Business Communication
  • Business Mathematics (Undergraduate Level)
  • Quantitative Methods (Undergraduate Level)
  • Business Statistics (Undergraduate Level)

As a Casual Teacher, you will be accountable for the provision of professional teaching and academic expertise across all aspects of delivery. In addition to your interaction with the SCU Unit Assessors, your duties also require your close liaison with the Melbourne Campus Academic Manager, reporting academic performance of your class and the status of the students’ learning including their level of focusing on excellence in learner support, resource development and educational administration.

Your Key Accountabilities: 

  • Deliver tutorial sessions based on Flipped Learning Model that engage learners and meet their needs and learning styles (including blended learning options and mobile technologies).
  • Implement a continuous improvement approach to the quality of teaching and learning that enables a safe and supportive learning environment for diverse learners and enhances the student experience by improving engagement and encouraging success.
  • Implement Student Support and Intervention strategies as required.

About You

You are highly motivated, collaborative and flexible, with excellent communication and relationship skills. You will have relevant qualification(s) and capabilities as per following:

  • You have the right to live and work in Australia.
  • A terminal degree in your area of teaching is preferred. A Master’s degree is an acceptable substitute with at least 5 years of working experience at a managerial position in the area of your teaching expertise.
  • Certificate in Training and Assessment (preferred) or a significant length of teaching at an Australian or reputable international tertiary education service provider.
  • A proven track record in the design and delivery of up to-date and engaging programs, learning materials and teaching delivery plans, in a learning environment that motivates and guides students to optimise their learning outcomes.
  • Registration with relevant professional association/s (as required for the specific discipline).

How to Apply

Applications for these positions should include:

  • a covering letter
  • curriculum vitae
  • contact details of three (3) referees
  • Teaching Scores / Student Feedback from past teaching roles

All applicants require:

  • verification of unrestricted work rights in Australia, e.g. citizenship, passport or birth certificate (A certified copy preferred)
  • certified copies of qualifications.

If you have any questions regarding these positions or require further information, please contact; infomelbourne@scu.edu.au

We reserve the right to withdraw an advertised position at any stage.

Only successful applicants will be contacted.

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Employment Type: Casual/Vacation
Location: Melbourne CBD & Inner Suburbs
Closing date:

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Sales Manager

The overall purpose of the role is to manage and grow a diverse portfolio of contracted channel partners to achieve the student recruitment budgets for Southern Cross University and Strathfield College campuses in Melbourne.

Full Time
Melbourne CBD & Inner Suburbs

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Company Overview

EduCo International is a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo owns and operates private colleges and works with public and not-for-profit universities in growing the student community and the creation of specialised on-campus pathway programs in Australia, Canada, Ireland and the United States.  This includes Southern Cross University and Strathfield College.

Southern Cross University’s (SCU) branch campuses in Sydney, Melbourne and Perth offer international students the opportunity to study at one of Australia’s highly ranked and innovative public universities in three of Australia’s most popular international student destinations. Young, progressive and connected, SCU offers undergraduate and postgraduate programs in accounting, business administration and information technology with a strong focus on producing career-ready graduates.

Strathfield College places an emphasis on helping international students with the more practical skills as a vocational education and training (VET) provider. Strathfield’s focus is in developing the students’ job skills and competencies in a friendly, close-knit environment. Strathfield provides many opportunities to socialise and explore Australia through the year round student activities. Strathfield operates from two central locations in Sydney and Melbourne and offers programs in accounting, business administration, marketing & communication, leadership & management, information technology and hospitality. The College began operating in Sydney in 2006 and opened the Melbourne campus in 2016.

Primary Purpose

The overall purpose of the role is to manage and grow a diverse portfolio of contracted channel partners to achieve the student recruitment budgets for Southern Cross University and Strathfield College campuses in Melbourne.

The role is available in Melbourne or Sydney.

Key Responsibilities of this role include:

  1. Develop, manage and grow a portfolio of clients aligned with sales budgets
  2. Create and execute account plans with each client
  3. Develop new ideas and strategies to achieve and maintain our competitive market leadership position
  4. Develop and maintain an expert knowledge of Southern Cross University and Strathfield College
  5. Maintaining a record of client interactions, performance and negotiations

Qualifications, Technical Skills and Experience required for this role include:

1. Educational Qualifications

  • Tertiary educated

2. Personal abilities/aptitudes/skills

  • Relationship builder and the ability to influence across all levels of the organisation both internally and externally (essential)
  • Lateral thinker and problem solver (essential)
  • Excellent communication and presentation skills (essential)
  • Good business and commercial acumen, analytical and quantitative ability (essential)
  • Excellent leadership, influence and multiple stakeholder management skills (essential)
  • Well-developed negotiation skills (essential)
  • Results focused and success driven (essential)
  • Well-developed ability to initiate and manage diverse cross-cultural relationships
  • Ability to work independently with minimal supervision, as well as a demonstrated ability to proactively and effectively work in a team environment

3. Experience

  • Experience in sales and channel partner management .
  • Experience in identifying and executing business drivers and driving customer and influencer decisions
  • Commercial acumen, comfortable with numbers and analytics

In return we will provide you with the opportunity to learn and grow within a professional and dedicated team and be rewarded for your hard work and commitment.

For interested candidates, please attach your CV and a brief cover letter.

*Please note that due to large volume of applications only successful applicants will be contacted.

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Employment Type: Full Time
Location: Melbourne CBD & Inner Suburbs
Closing date:

Position*

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Senior Sales Manager

The overall purpose of the role is to manage the Sydney team of Sales staff with Southern Cross and Strathfield College and grow student recruitment through channel partners.

Full Time
Sydney CBD, Inner West & Eastern Suburbs

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Company Overview

EduCo International is a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo owns and operates private colleges and works with public and not-for-profit universities in growing the student community and the creation of specialised on-campus pathway programs in Australia, Canada, Ireland and the United States.  This includes Southern Cross University and Strathfield College.

Southern Cross University’s (SCU) branch campuses in Sydney, Melbourne and Perth offer international students the opportunity to study at one of Australia’s highly ranked and innovative public universities in three of Australia’s most popular international student destinations. Young, progressive and connected, SCU offers undergraduate and postgraduate programs in accounting, business administration and information technology with a strong focus on producing career-ready graduates.

Strathfield College places an emphasis on helping international students with the more practical skills as a vocational education and training (VET) provider. Strathfield’s focus is in developing the students’ job skills and competencies in a friendly, close-knit environment. Strathfield provides many opportunities to socialise and explore Australia through the year round student activities. Strathfield operates from two central locations in Sydney and Melbourne and offers programs in accounting, business administration, marketing & communication, leadership & management, information technology and hospitality. The College began operating in Sydney in 2006 and opened the Melbourne campus in 2016.

Primary Purpose

The overall purpose of the role is to manage the Sydney team of Sales staff with Southern Cross and Strathfield College and grow student recruitment through channel partners.

Key Responsibilities of this role include:

  1. Management of the Southern Cross and Strathfield College sales teams
  2. Develop, manage and grow a portfolio of clients aligned with sales budgets
  3. Create and execute account plans with each client
  4. Develop new ideas and strategies to achieve and maintain our competitive market leadership position
  5. Develop and maintain an expert knowledge of Southern Cross University and Strathfield College
  6. Maintaining a record of client interactions, performance and negotiations

Qualifications, Technical Skills and Experience required for this role include:

1. Educational Qualifications

  • Tertiary educated

2. Personal abilities/aptitudes/skills

  • Relationship builder and the ability to influence across all levels of the organisation both internally and externally (essential)
  • Demonstrated ability to lead and motivate a successful sales team (essential)
  • Lateral thinker and problem solver (essential)
  • Excellent communication and presentation skills (essential)
  • Good business and commercial acumen, analytical and quantitative ability (essential)
  • Excellent leadership, influence and multiple stakeholder management skills (essential)
  • Well-developed negotiation skills (essential)
  • Results focused and success driven (essential)
  • Well-developed ability to initiate and manage diverse cross-cultural relationships
  • Ability to work independently with minimal supervision, as well as a demonstrated ability to proactively and effectively work in a team environment

3. Experience

  • 2 years sales management
  • Experience in sales and channel partner management
  • Experience in identifying and executing business drivers and driving customer and influencer decisions
  • Commercial acumen, comfortable with numbers and analytics

In return we will provide you with the opportunity to learn and grow within a professional and dedicated team and be rewarded for your hard work and commitment.

For interested candidates, please attach your CV and a brief cover letter.

*Please note that due to large volume of applications only successful applicants will be contacted.

 

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Employment Type: Full Time
Location: Sydney CBD, Inner West & Eastern Suburbs
Closing date:

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Project Management Trainer

We are seeking expressions of interest from highly motivated Trainers and Assessors with an Advanced Diploma of Project Management. 

Casual/Vacation
CBD, Inner West & Eastern Suburbs

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About the Company

Strathfield College is part of the Educo International Group, which is a leading global provider of education services with a focus on the education of international students in English speaking destinations. With an expanding campus network in Australia, Canada, the United States and Ireland, EduCo’s institutions cater to a broad range of students with course offerings across the Higher Education, Pathway and Vocational sectors.  EduCo’s institutions include wholly owned private colleges, partnerships with Public institutions and on-campus pathway programs with top ranked Universities.

Strathfield College is a registered training organisation (RTO) located in central Sydney, offering a range of vocational training programs from Certificate IV up to the Advanced Diploma levels in Accounting, Business Administration, IT, Tourism, Hospitality, Marketing and Management disciplines.

About the Role

We are seeking expressions of interest from highly motivated Trainers and Assessors with an Advanced Diploma of Project Management.

The successful applicants must meet all the following criteria:

  • Certificate IV in Training and Assessment (TAE401110)
  • An Advanced diploma or higher level qualification in Project Management
  • Current industry experience in the relevant area
  • Experienced as Trainer and Assessor
  • Excellent interpersonal and communications skills
  • Must have current knowledge and skills in vocational training and learning and assessment qualifications
  • Highly developed organisational and time management skills

In return, you will have the opportunity to work for an organisation that has a fun and friendly environment and that takes pride in the learning outcomes achieved by their students.

For interested candidates, please attach your CV and a brief cover letter.

Please note that due to large numbers of applications only successful applicants will be contacted.

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Employment Type: Casual/Vacation
Location: CBD, Inner West & Eastern Suburbs
Closing date:

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Academic Teachers - Southern Cross University

In partnership with EduCo International Group, Southern Cross University (SCU) is a vibrant, contemporary Australian university with beautiful campuses at the Gold Coast, Lismore, Coffs Harbour, Melbourne and Sydney.The university offers undergraduate and postgraduate programs in an inspiring and supportive learning environment. The University has a strong student focus and takes pride in the quality of its academics, many of whom are recognised as leaders in their fields.

Casual/Vacation
Sydney CBD, Inner West & Eastern Suburbs

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  • Sydney CBD roles available

Company Overview 

EduCo International Group is a leading global provider of education services with a focus on the education of international students in English speaking destinations. With an expanding campus network in Australia, Canada, the United States and Ireland, EduCo’s institutions cater to a broad range of students with course offerings across the Higher Education, Pathway and Vocational sectors.  EduCo’s institutions include wholly owned private colleges, partnerships with Public institutions and on-campus pathway programs with top ranked Universities.

SOUTHERN CROSS UNIVERSITY

In partnership with EduCo International Group, Southern Cross University (SCU) is a vibrant, contemporary Australian university with beautiful campuses at the Gold Coast, Lismore, Coffs Harbour, Melbourne and Sydney.

The university offers undergraduate and postgraduate programs in an inspiring and supportive learning environment. The University has a strong student focus and takes pride in the quality of its academics, many of whom are recognised as leaders in their fields.

Disciplines:

  • Accounting and Finance
  • Information Technology
  • Management and International Business

Position Description:

  • Deliver lectures and tutorials in a relevant academic discipline (see above) to international students completing Diploma, Bachelor and Masters courses at SCU Sydney.
  • Develop teaching strategies to improve academic performance at the campus within the relevant discipline.
  • Provide one on one academic support to students within the relevant academic discipline.
  • Work with other campus teaching staff to improve course designs and teaching materials.

Essential Criteria:

  • A Masters Degree in a relevant academic discipline (see above)
  • At least two years experience teaching Bachelor and Masters level courses in a relevant discipline (see above) to international students at an Australian university- Only applicants with strong teaching evaluations from students and academic staff will be considered.
  • An in depth understanding of and track record developing learning strategies for non native English speaking students.
  • A willingness to work with other teaching staff to improve academic performance.

Highly Desired Criteria:

  • A PhD in the appropriate academic discipline
  • Corporate experience in the relevant discipline area.

If you feel you are ready to take on your next teaching opportunity, please submit your resume and cover letter addressing the key criteria above.

*Please note that due to the high volume of applications only successful applicants will be contacted.

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Employment Type: Casual/Vacation
Location: Sydney CBD, Inner West & Eastern Suburbs
Closing date:

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Pathway Programmes Manager - EduCo in Ireland

Are you looking for a role that allows you to work in a global organisation in a solid growth phase, with talented individuals and opportunities to develop and grow with the organisation? We have an exciting opportunity for an energetic and results focused individual to join our team in Ireland.

St. Stephen's Green, Dublin, ireland

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In this role, you will ensure the efficient operation of the pathway programmes within EduCo’s partner universities. The Programme Manager is responsible for the operational management of the Pathway Programmes in addition to ensuring the well-being and academic progress of EduCo students.

Responsibilities and Duties

Operational Management: Timetabling, maintaining student data in relation to attendance, academic performance, continuous assessment etc.; attending the weekly coordination meetings with the university or universities and other meetings, as required; ensuring that all Foundation Programme policies and procedures are adhered to; monitoring student participation; submitting teacher/tutor hours to payroll; monitoring class size; ongoing evaluation and assessment of all training content, including assessments and course delivery plans within the study area; regular reporting to Senior VP EduCo Ireland on key student and academic quality metrics.

Teaching and Curriculum: Delivering elements of the Foundation Programme curriculum. Working with the Academic Leads of EduCo’s partner institutions to ensure appropriate quality standards are implemented and adhered to. Ensuring that the design, delivery and assessment of the Pathway programmes are at international best practice standards.

Student Support: Providing practical support to EduCo students such as, where necessary, assisting them to open bank accounts, apply for visas/GNIB cards, reserve student accommodation; Ensuring that all students comply with GNIB requirements with respect to attendance; Undertaking mentoring duties and supporting students on an individual basis through academic or personal difficulties, as required; providing timely feedback to students; assisting students to integrate into Irish life; organising and participating in and extra-curricular activities, such as outings, social activities and sporting events from time to time; sensitivity to the different cultural backgrounds of our international student base.

Liaison with Foundation Programme Teachers: on-going liaison with teachers regarding timetables, student progress and results and to ensure that the students are making satisfactory academic progress; communicating with teachers regarding academic staff meetings; regularly review staff to ensure standards are being consistently met; maintaining emergency teacher roster; sourcing of staff to fulfil teaching duties, ensuring that they are properly trained and engaged in ongoing development; engage in quality assurance and continuous improvement activities; support and encourage staff training and development; maintaining academic resources and support availability to EduCo staff; work closely with other EduCo and university staff to ensure best practice delivery and consistency of teaching standards.

Admissions Management: Liaise with the International Office Admissions team at partner universities and EduCo teams regarding the assessment of international applications for admission for both Undergraduate and Postgraduate Applications. Provide a customer focused, quality evaluation and advisory service to prospective and current students, agents and the EduCo Sales and Marketing staff, generally on all aspects of our partner universities’ admission requirements, policies, procedures and entry pathways. As appropriate, support the International Offices of our partner universities to process applications, prepare offer letter and other communication within the required turnaround time. Respond to inquiries from EduCo staff pertaining to admissions and student experience at our partner universities. Coordinate the conversion process by preparing regular pipeline reports and liaising with offshore teams. Be accountable for data integrity of student records in Salesforce, PAC and any other systems.

Additional Duties: Representing the best interests of EduCo at all times; undergoing programmes of training and development as may be required from time to time, and performing such other duties as may be required from time to time.

Qualifications and Skills

Required

Hold a primary degree

Possess an effective communication style appropriate to international students, their age and prior knowledge

Be a team player willing to show flexibility in relation to working commitments

Excellent organisational and interpersonal skills.

Eligibility to work in Ireland

Desirable

Postgraduate qualification

Experience of working with international students in a similar role in either an English Language School or within an Irish and/or international higher education institute

At least 5 years full-time experience in an equivalent environment

Demonstrated excellence in teaching adults across various levels, especially in General English courses

Commitment to quality in lesson planning and delivery, and assessing students’ learning

Experience in planning timetables and rostering staff desirable

Coaching and mentoring experience desirable.

Location and Salary

You will spend your time between three locations: Our head office on St Stephen’s Green, Dublin 2 and the campuses of our two partner institutions, Dublin City University and Maynooth University.

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Employment Type:
Location: St. Stephen's Green, Dublin, ireland
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Teaching Opportunities - EduCo in Ireland

Are you looking for casual or sessional teaching opportunities that allow you to work in a global organisation in a solid growth phase, with talented individuals and opportunities to develop and grow with the organisation? We have an exciting opportunity for energetic and results focused individuals to join our team in Ireland.

Casual
Dublin, Ireland

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EduCo in Ireland is part of EduCo International, a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo manages and operates private colleges and works with public and not-for-profit universities in Australia, Canada, Ireland and the United States.

EduCo launched in Ireland in 2017. Our first partnerships are with Dublin City University (DCU) and Maynooth University (MU). In collaboration with both institutions, we have launched on-campus University Pathway programmes for undergraduate and postgraduate students.

Key Responsibilities include:

Deliver lectures and tutorials in a relevant academic discipline (see below) to international students

Develop lesson plans, course materials, and assessments based on the relevant schemes of work

Develop teaching strategies to improve academic performance at the campus within the relevant discipline

Provide one on one academic support to students within the relevant academic discipline

Monitor the performance of students and develop solutions to address any related performance issues

Work with other staff to improve course designs and teaching materials.

We currently have casual teaching opportunities on hourly rates for teachers of:

Foundation leading to undergraduate programmes:

Maths / Advanced Maths

Introduction to Accounting and Finance

Enterprise and Innovation

Science

International Communication

Study Skills & Critical Thinking

Introduction to Business & Economics

Enterprise and Innovation

Fundamentals of Computing Science & Software Development

Foundation leading to postgraduate programmes:

Quantitative Reasoning

Academic Enquiry

Research Methods

Intercultural Communication

Developing a Research Proposal

The successful candidate will possess the following:

An in-depth understanding of and track record developing, learning strategies for non-native English speaking students.

Current knowledge and skills in teaching, learning and assessment

A Degree in a relevant academic discipline (see above)

Excellent interpersonal and communication skills.

Highly developed organisational and time management skills

Eligibility to work in Ireland.

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Employment Type: Casual
Location: Dublin, Ireland
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Concierge and Business Service Officer

The primary purpose of the Concierge and Business Services Officer role is to deliver outstanding personalised service to visitors, students, staff, guests and contractors. As the first point of contact for people entering the building or making contact over the phone, the Concierge will always strive to create professional first impressions; will be passionate in dealing with people, always ensuring a positive and efficient customer experience.

Melbourne

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Primary Purpose: 

The primary purpose of the Concierge and Business Services Officer role is to deliver outstanding personalised service to visitors, students, staff, guests and contractors. As the first point of contact for people entering the building or making contact over the phone, the Concierge will always strive to create professional first impressions; will be passionate in dealing with people, always ensuring a positive and efficient customer experience. The high standards of service will support our vision to provide an exceptional experience for our customers and our employees. The reporting and compliance related components of the role enable the organisation to remain compliant and help identify any risks or issues to be dealt with effectively. The role further plays an important part in helping to shape any future operational efficiencies or finding opportunities for improvement to ensure we are constantly evolving to meet our customer and employee demands.

Key Responsibilities & Accountabilities: 

RECEPTION & FOYER

The ultimate goal is to contribute to an overall professional customer experience to uphold our reputation and ensure  efficient service standards

  • Responsible for building opening and start-of-day-procedures (7.30am shift commencement)
  • Provide efficient and effective service to all guests, customers and employees either face to face or via the phone.
  • Provide students, visitors and guests with highly specialized service, attending to their needs efficiently and effectively with the aim to improve the overall experience.
  • Welcome people in a polite, flexible and accommodating manner
  • Provide notification to institutions where necessary when their guests arrive
  • Acting as the point of reference for students/visitors and guests who need assistance or information
  • Monitoring and controlling access to the building including the verification of student identification cards

INSTITUTIONAL & ADMINISTRATIVE ACTIVITIES

  • Keep up to date with the activities of the EduCo entities to provide detailed and accurate information upon request
  • Acquire extensive knowledge of the premises in order to efficiently direct people to their destination
  • Provide administrative support for document management and file storage within EduCo’s broader business services

PROBLEM-SOLVING

  • Practice active listening, responding to complaints in a calm and rational manner with the aim to always find the appropriate solution
  • Escalate complaints to the appropriate higher level manager
  • Take initiative to solve any issues that arise

REPORTING

  • Reporting any emergencies or urgent issues as they arise
  • Maintain incident logs and document any abnormal activities should they arise
  • Conduct and report on weekly tests and regular facilities inspections
  • Respond and report on facility and equipment alarms and system failures
  • Assist the Facilities Manager in generating and presenting regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases including calculating and comparing costs for required goods or services to maximise cost-effectiveness.
  • Provide a monthly report of “out of hours” access to institutional Campus Managers
  • Reporting on extraordinary services required

GENERAL RESPONSIBILITIES

  • Support for EduCo’s Global Business Services in identifying and analysing cost savings opportunities
  • Review and analyse supplier contracts as required
  • Prepare and administer review surveys to measure supplier fulfilment
  • Prepare and administer staff surveys to measure services satisfaction
  • Identify future development in line with strategic business objectives
  • Assist with any ad-hoc requests from management as required
  • Ensure orderliness and safety guidelines are met around the lobby and front door areas
  • WHS Committee member
  • First Aid officer ( to be trained)

Qualifications, Experience & Technical Skills:

  • Post-secondary education qualification
  • 3 – 5 years’ work experience in a similar role or with proven experience providing departmental support or customer service related responsibilities
  • Excellent reporting skills
  • Knowledge of Work Health Safety policies and procedures is desirable
  • Proficiency in English; multilingual is strongly preferred

Individual Capabilities/Competencies:    

  • Excellent communication and presentation skills – exercising confidence and patience in your approach
  • Excellent organisation and time management skills – able to multitask – plans ahead and works in a systematic and organised way
  • Takes initiative – Ability to take the initiative and be proactive in serving the needs of customers;
  • Strong attention to detail
  • Follow processes and procedures
  • Ability to show resilience and adapt and cope with change
  • Strong analytical skills

If you feel you meet the above criteria and are looking to take on this great opportunity to be a part of a high performing team, please submit your resume and cover letter.

*Please note that due to large numbers of applications, only successful applicants will be contacted, thank you.

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Employment Type:
Location: Melbourne
Closing date:

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