Careers

We have over 500 employees worldwide who work together to help international students achieve their study and career goals. Find out how you can become part of our team.

Student Services Officer – Sydney

The primary purpose of the Student Services Officer (SSO) is the key role as the face of the College - the first point of contact with the College for visitors and students - located at the front (reception) desk of the College. The SSO’s role is much more than that of a receptionist. Over and above the manning of the reception desk the SSO is also actively involved in providing information to students and solving problems which students may have. The SSO is also an integral part of the administration processes of the College, providing a link between Student Services, Faculty, Finance, Admissions and other support services. The SSO must have an excellent understanding of the administrative processes of the College, and how to integrate and complement these across all areas of Faculty and Administration. The SSO is an initial contact for resolving students concerns and telephonic enquiries, before re-directing or escalating to other staff. The SSO has a further role of office support.

Sydney

Student Services Officer – Sydney close

Company Overview:

Strathfield College places an emphasis on helping international students with the more practical skills as a vocational education and training (VET) provider. Strathfield’s focus is in developing the students’ job skills and competencies in a friendly, close-knit environment. Strathfield provides many opportunities to socialise through the year round student activities.
Strathfield operates from two central locations in Sydney and Melbourne and offers programs in accounting, business administration, marketing & communication, leadership & management, information technology and hospitality. The College began operating in Sydney in 2006 and opened the Melbourne campus in 2016.

Strathfield College is part of EduCo International, a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo manages and operates private colleges and works with public and not-for-profit universities in growing the student community and the creation of specialised on-campus pathway programs in Australia, Canada, Ireland and the United States.

Primary Purpose:
The primary purpose of the Student Services Officer (SSO) is the key role as the face of the College – the first point of contact with the College for visitors and students – located at the front (reception) desk of the College. The SSO’s role is much more than that of receptionist. Over and above the manning of the reception desk the SSO is also actively involved in providing information to students and solving problems which students may have. The SSO is also an integral part of the administration processes of the College, providing a link between Student Services, Faculty, Finance, Admissions and other support services.

The SSO must have an excellent understanding of the administrative processes of the College, and how to integrate and complement these across all areas of Faculty and Administration.

The SSO is an initial contact for resolving students concerns and telephonic enquiries, before re-directing or escalating to other staff. The SSO has a further role of office support.

Key Responsibilities & Accountabilities:
• Ensure that all emails from a variety of email addresses (@studentservices, @info, etc.) are received, monitored and resolved where possible or forwarded to the relevant parties for follow up
• Ensure that all student requests are received and facilitated – e.g. Timetables, Final documentation, letter requests
• Maintenance of student IT access (IT lab, Moodle and student mail access)
• Ensure and confirm all the fees are up to date prior to the releasing the certificates or any letters for the student
• Issuing the certificates in absence of VET Administrator during the annual leave

• Communicating with students by email/ phone calls as follow up on any request determination or outcomes as directed by the Director of Studies
• Assisting with the set- up of and delivery of student orientations, graduations and/or other campus activities
• Assisting to monitor student academic progress.
• Assisting with student retention by advising students of College opportunities where/when appropriate
• Managing the appointments for students with the Director of Studies
• Receiving payments for the current students in absence of finance officer
• Any other duties are requested from to time to time by the Director of Studies to support the Faculty and/or Campus

Desired Skills and Attributes
• Excellent people- and communication skills
• Strong attention to detail
• To provide a warm and welcoming environment and an organised and efficient Student Service area
• A good understanding of the overseas student environment – visa obligations and academic requirements
• An empathy with and ability to communicate with students from diverse cultural backgrounds
• The ability to interact with staff from diverse cultural backgrounds
• Ability to multi-task, prioritise, and manage time effectively
• High level of initiative – including the ability to think creatively ‘outside the square’
• Proven ability to meet deadlines – effectively accepting and dealing with pressure and adapting to change in a fast paced environment
• Good problem solving, analytical, multi-tasking, organisation and prioritisation skills
• Strong written and oral communication

If you are looking for an exciting and challenging role as a Student Services Officer, please submit your resume and cover letter as soon as possible. Please note: Due to high volume of applications only a handful of selected applicants will be contacted for interviews. Thank you.

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Employment Type:
Location: Sydney
Closing date:

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Regional Marketing Manager, Mexico

Regional Recruitment and Marketing Director, Latin America - Europe This overall purpose of the role is to increase the volume, quality and diversity of EduCo students in line with budgets. This will be achieved through: 1. Effective management of recruitment agent relationships (40% time fraction) 2. Organisation of and participation in marketing and promotional activities (20% time fraction) 3. Liaison with students and other clients (10% time fraction) 4. Manage feeder institution relationships (10% time fraction) 5. Market Research, Reporting, Administration & Compliance (10% time fraction) 6. Effective Management of digital marketing strategies (10% time fraction)

Mexico City

Regional Marketing Manager, Mexico close

EduCo International is a diversified, post-secondary education company dedicated to helping international students achieve
their academic and career goals. EduCo owns and operates private colleges and works with public and not-for-profit
universities in growing the student community and the creation of specialised on-campus pathway programs in Australia,
Canada, Ireland and the United States.

Primary Purpose:
This overall purpose of the role is to increase the volume, quality and diversity of EduCo students in line with
budgets. This will be achieved through:
1. Effective management of recruitment agent relationships (40% time fraction)
2. Organisation of and participation in marketing and promotional activities (20% time fraction)
3. Liaison with students and other clients (10% time fraction)
4. Manage feeder institution relationships (10% time fraction)
5. Market Research, Reporting, Administration & Compliance (10% time fraction)
6. Effective Management of digital marketing strategies (10% time fraction)

Key Responsibilities of this role include:

1. AGENT RELATIONSHIP MANAGEMENT
• Maintain excellent relationships with current EduCo recruitment agents within Region of Responsibility
• Provide ongoing training, product information and relevant EduCo promotions for agents, in line with tiering system and counsellor incentive programs
• Research, analyse and recommend new agency agreements for signing
• Monitor agent and student feedback and report to EduCo to assist product and service development
• Provide agents with training and ongoing marketing support for new products and destinations launched by EduCo International Group

2. MARKETING AND PROMOTION
• Research and prepare annual Regional Marketing Plans and Expenditure budgets
• Organise EduCo participation in agent, government, feeder events and EduCo focused promotional events including seminars, interview sessions and exhibitions
• Negotiate investment in sales and marketing activities in line with marketing support guidelines
• Attend and represent EduCo at industry networking functions
• Research and report on the effectiveness of marketing and promotional campaigns
• Manage translation of EduCo marketing materials including print and web.

3. CLIENT LIAISON
• Liaise with clients (agents, parents, feeders and students) regularly through the sales cycle to maximise conversion rates from enquiry, application, acceptance and commencement
• Run reports on outstanding applications and contact students, feeders and agents via email, phone to progress the sale
• Manage regional involvement in social media campaigns
• Maintain relationships with relevant Government organisations including embassies, trade commissions and visa officers.

4. MANAGE FEEDER INSTITUTION RELATIONSHIPS
• Research and identify institutions with potential to supply students into EduCo institutions.
• Initiate and maintain active relationships with feeders
• Initiate recruitment programs such as scholarship arrangements, articulation agreements and ongoing promotional activities with feeders.

5. RESEARCH, REPORTING, ADMINISTRATION & COMPLIANCE
• Compile regular agent and student recruitment reports to monitor student numbers against target
• Gather feedback on market conditions including competitors, industry trends and opportunities for EduCo in to increase recruitment
• Manage the regional marketing budget and accurately report expenditure
• Prepare regular reports detailing ROI from sales activities.
• Ensure agents comply with all regulatory requirements and have access to appropriate information for them to maintain compliance
• Ensure all marketing and promotional activities conducted by EduCo are ethical and comply with all relevant local, international and company-wide legislation/policy.

6. DIGITAL MARKETING MANAGEMENT
• Research and report on the effectiveness of marketing and promotional campaigns
• Identify digital avenues for the promotion of EduCo’s programs and agents
• Develop and position EduCo partner providers in the Mexican market.

Key Relationships:

Internal with the company:

  • Program Coordinators
  • Destination Managers / Directors
  • Admissions, Marketing, Finance teams
  • RD, team’s RM’s.

External to the company:

  • Agents, Students, Parents
  • Feeder institutions

Position this role reports to:

  • Regional Recruitment and Marketing Director, LatinAmerica – Europe

Positions reporting to this role include:

  • None.

Indirect Reports (number):

  • None.

Qualifications, Technical skills and Experience required of this role include:

  • Relevant Diploma/ Degree in Business or Marketing.
  • 3-5 years demonstrated successful sales experience in the education industry
  • Existing networks of education recruitment agencies and feeder institutions
  • Knowledge of international education processes for Australia, Canada, Ireland and the United States;
    government regulations and procedures relating to recruitment of international students e.g. agency
    operation, visa process, regulatory framework
  • Highly driven, self-motivated performer with demonstrated capacity to meet and exceed sales targets
  • High level communication and interpersonal skills
  • Well-developed ability to initiate and manage business relationships across culture
  • Ability to work to targets and prepare budgets, sales plans and performance reports
  • Ability to research, interpret and prepare reports and plans based on market data
  • Familiarity with a range of software packages, including PowerPoint, database and spreadsheets
  • Ability to undertake frequent local and international travel
  • Ability to work remotely and Independently and to achieve sales under this modality
  • Fully bilingual: Spanish – English
  • Ability to work on the development of digital marketing strategies.

Individual capabilities include:

  • Assertive communication
  • Resilience
  • Leadership
  • Capacity to work independently, remotely and effectively
  • Sales focus
  • Problem solver

Alignment with EduCo’s Core Values:

  • Student Experience
  • Leadership
  • Accountability
  • Mutuality
  • Value Creation

 

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Employment Type:
Location: Mexico City
Closing date:

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Director of Recruitment, Greater China

The primary purpose of the role is to lead the in-market Recruitment and Marketing team in the Greater China region to achieve the new student targets for EduCo institutions across destination countries.

Shanghai, China

Director of Recruitment, Greater China close

Company Overview: 

EduCo International is a diversified, post-secondary education company dedicated to helping international students achieve their academic and career goals. EduCo owns and operates colleges and partners with leading public and not-for-profit universities in growing their student community and delivering specialised on-campus pathway programs in Australia, Canada, Ireland and the United States. Marketing and Recruitment is a primary area of emphasis for EduCo, and the global Recruitment team, comprised of over 90 staff based in 21 countries, is a key driver of EduCo’s success.

The position of Director of Recruitment, Greater China offers the opportunity for an experienced sales and marketing professional to build their career with an exciting global education group. The Director will design and implement the EduCo China Recruitment Plan, build and manage the in-market Recruitment team, be responsible managing marketing relationships with EduCo institutions and for marketing EduCo’s institutions across the Greater China region.

Primary Purpose

The primary purpose of the role is to lead the in-market Recruitment and Marketing team in the Greater China region to achieve the new student targets for EduCo institutions across destination countries.

Key Responsibilities & Accountabilities

  1. Develop and Implement the Regional Recruitment Plan
  2. Management of the in-market Recruitment and Marketing teams
  3. Oversee management of the EduCo recruitment agency network
  4. Business development with agencies and feeder institutions
  5. Management of the Greater China Marketing and Recruitment budget
  6. Maintain relationships with EduCo institutions

Key Performance Indicators

  • Application, deposit and new student enrolment numbers vs targets
  • The number of assigned and active agents and agent productivity
  • Staff productivity

Qualifications, Experience & Technical Skills: 

  • Adaptable, driven personality with ability to lead and thrive in a competitive market place (essential)
  • Results focused and success driven (essential)
  • Excellent communication and presentation skills (essential)
  • Well-developed coaching and mentoring skills (essential)
  • Excellent leadership, influence and multiple stakeholder management skills (essential)
  • Well-developed negotiation skills (essential)
  • Well-developed ability to initiate and manage business relationships across cultures
  • Ability to work to targets and prepare budgets, plans and performance reports
  • Ability to undertake frequent local and international travel
  • Bi-lingual English and Mandarin (speaking essential)
  • International education market knowledge (desirable)
  • Work rights in the People’s Republic of China (essential)
  • Experience in developing a high performing sales and account management team (essential)
  • Minimum 5 years total work experience with at least 2-years management experience in China or North Asia and at least 3 years in sales (essential)
  • A proven track record of success achieving sales budgets through non-exclusive channel sales.

 

If you are looking for an exciting and challenging role as a Director of Student Recruitment, please submit your Resume and Cover letter to hr@educoglobal.com by 28 February 2019.

Please note: Due to high volume of applications only shortlisted applicants will be contacted for interviews. Thank you.

Apply Now
Apply Now

Employment Type:
Location: Shanghai, China
Closing date:

Position*

Name*

Email*

Write a cover letter

Attach a cover letter

Attach a resume*

* Indicates required field

By clicking submit you are agreeing to the Terms and Conditions.